Frequently Asked Questions
How to watch? Visit Mytruthdoc.com and click on theExisting Customer button, and then enter your email address and the password you created when you signed up. Once logged in, the player will open to watch the film.
The film is not loading? Please visit my https://www.mytruthdoc.com/ and click Existing User to Login. You may be required to clear our browser's cache and/or refresh your page.
I forgot my password, how do I reset it? Please click on the forgot your password link when attempting to Sign In. You will receive an email with details on how to reset it. Please remember to check your spam folder!
Minimum Bandwidth Requirements - You need a minimum download speed of 3 Mbps (Megabits per second) to watch a single video stream in clear, standard definition. The best Internet speed for HD streaming is 5Mbps. Click here to check your bandwidth.
ERROR MESSAGE: ‘The provided authorization grant is invalid, expired, revoked, does not match the redirection URI used in the authorization request or was issued to another client” – This message displays when you have attempted to sign in too many times on one or many devices. Please send an email to firstname.lastname@example.org if you encounter this issue.
ERROR MESSAGE: “Something went wrong with Native playback Error” – This might occur if you are using an iOS Safari browser to view content. We recommend closing all applications, launching a new browser and Signing back in. You can also try logging in with a different browser or device.
Settings the bitrate in the player: Your viewers will also have the option to select their desired bitrate within the player. For example, if a 1080mbps bitrate is displayed per your ABR strategy, a viewer can opt for a lower bitrate once the player renders by selecting the gear icon on the player.
How to Cast: Any device that supports casting (Chromecast, Smart TVs) or Airplay (Apple TV) will be able to cast the video from the device they're watching the video on to a supported device on the same network. For example, if a consumer is viewing on their laptop and they have a Chromecast device connected on the same network, they'll see the Chromecast option on the web player and will have the ability to cast from there.